Terms of Service

1. Definitions

• "Platform" — the HOA PH web application accessible at hoaph.site and its subdomains.
• "Subscriber" or "HOA" — the Homeowners Association organization that registers and pays for a subscription plan.
• "Admin User" — a board officer, treasurer, or system administrator authorized by the Subscriber to manage the platform.
• "End User" — a homeowner, resident, guard, or staff member who accesses the platform through a Subscriber's portal.
• "We," "us," "HOA PH" — the developer and operator of the HOA PH platform.

2. Eligibility and Account Registration

The Platform is intended for use by registered Homeowners Associations in the Philippines, their authorized officers, and their residents. By subscribing, you represent that:

• Your HOA is duly organized and registered with the Department of Human Settlements and Urban Development (DHSUD) or is in the process of registration.
• The person completing the registration is authorized to bind the HOA to this agreement.
• All information provided during registration is accurate and will be kept current.

You are responsible for maintaining the confidentiality of your login credentials. Sharing of admin credentials is strictly prohibited and may result in account suspension.

3. Subscription Plans and Billing

Plan

HOA PH offers a single Community plan billed monthly (or annually at a 20% discount). A flat ₱349/month covers the first 500 properties, with a small per-property add-on above that. Every module is included — there are no Starter, Professional, or Enterprise tiers. Current rates and the property slider are on the Pricing page.

Trial Period

New subscribers may start a 14-day free trial as specified during registration. No credit card is required during the trial. Full billed access begins when you subscribe after the trial.

Payment

Payments are processed through PayMongo, our licensed payment gateway partner. Accepted methods include GCash, Maya, credit/debit cards, and bank transfers. Invoices are issued according to the billing cycle you choose (monthly or annual).

Late Payment

Subscriptions unpaid for more than 15 days beyond the due date may result in temporary platform access restriction. Data is preserved for 90 days after subscription lapse before permanent deletion.

Refunds

New paid subscriptions include a 30-day money-back guarantee. Contact us within 30 days of the first paid charge for a full refund of that charge. After the 30-day window, fees for a commenced billing period are non-refundable except where a platform issue caused a complete loss of service — contact us within 7 days of that outage for review. Cancel anytime; cancellation stops future renewals and does not erase data during the 90-day retention window.

4. Acceptable Use

You agree not to use the Platform to:

• Collect or store personal data beyond the scope of legitimate HOA management
• Upload malicious code, viruses, or content that disrupts platform operations
• Impersonate another person or organization
• Use the platform for any commercial purpose unrelated to HOA administration
• Attempt to gain unauthorized access to other Subscriber accounts or platform infrastructure
• Violate any applicable Philippine law, including the Data Privacy Act of 2012 and the Cybercrime Prevention Act of 2012 (RA 10175)

Violation of this section may result in immediate account termination without refund.

5. Platform Availability and Uptime

HOA PH targets a monthly uptime of 99.5%. Scheduled maintenance windows will be announced at least 24 hours in advance via email and the System Status page.

We are not liable for downtime caused by third-party infrastructure failures, force majeure events, or factors outside our reasonable control (e.g., internet outages, natural disasters).

6. Data Ownership and Responsibility

You retain full ownership of all data entered into the Platform by your HOA — property records, resident information, financial transactions, and documents.

HOA PH acts as a data processor on your behalf. The HOA, as the Personal Information Controller, is responsible for ensuring that the collection and use of resident data complies with RA 10173 and relevant NPC regulations.

Data export is available at any time in CSV format. Upon subscription termination, you may request a full data export within 90 days before permanent deletion.

7. Limitation of Liability

To the fullest extent permitted by applicable law, HOA PH shall not be held liable for:

• Financial losses resulting from incorrect data entry or unauthorized admin access due to credential sharing
• Disputes between the HOA Board and its members arising from platform-generated records
• Indirect, incidental, or consequential damages arising from use of or inability to use the Platform
• Actions or omissions of third-party integrations (e.g., PayMongo payment failures)

Our total cumulative liability shall not exceed the total subscription fees paid by the Subscriber in the three (3) months immediately preceding the claim.

8. Intellectual Property

All software, source code, designs, trademarks, and content of the HOA PH Platform are the exclusive intellectual property of HOA PH. No license is granted to copy, reverse-engineer, distribute, or create derivative works from any part of the Platform without prior written consent.

Your HOA's data and uploaded documents remain your property. HOA PH does not claim any ownership over content you upload to the Platform.

9. Termination

By You

You may cancel your subscription at any time by contacting us at hoamsph@gmail.com. Cancellation takes effect at the end of the current billing cycle. The 30-day money-back guarantee in Section 3 still applies to the first paid charge; after that window, unused time in a commenced period is not refunded.

By HOA PH

We may suspend or terminate your account immediately, with or without notice, if:

• You breach any provision of these Terms
• Your subscription remains unpaid for more than 30 days
• We reasonably believe continued access poses a security or legal risk

Upon termination, your data will be retained for 90 days to allow export, after which it will be permanently deleted.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines.

11. Amendments

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 15 days' notice via email to the registered HOA contact. Continued use of the Platform after the effective date of changes constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms of Service:

• Email: hoamsph@gmail.com
• Contact form: hoaph.site/contact.html